Refund policy

At Bold Sort Supply, we believe that hosting a meal, preparing a family gathering, or setting up a special event should be simple and enjoyable. The right disposable tableware can make preparation easier, keep cleanup manageable, and help create a neat, welcoming dining space.

Our collection includes disposable paper cups, disposable placemats, and disposable tablecloths designed for convenient everyday use and a variety of occasions. We want every order to arrive as expected. If something is not right, this Policy explains how to request a return, replacement, or refund.

This Policy applies to purchases made through https://www.boldsortsupply.shop/ and is administered by DS, LLC.

1. Return Request Period

Customers may request a voluntary return within 30 days after the order is delivered.

To qualify for a standard change-of-mind return, the product must generally be:

  • Unused and in its original condition.

  • Unopened and in its original packaging, particularly where the packaging protects the cleanliness and condition of disposable dining products.

  • Free from stains, moisture damage, food residue, odors, tears, or other signs of use.

  • Complete, with all included pieces, accessories, and packaging components reasonably intact.

  • Returned with the order information needed to identify the purchase.

Because our products are designed for single-use dining and serving purposes, opened or partially used packages of disposable paper cups, placemats, and tablecloths generally cannot be accepted for a voluntary change-of-mind return.

This condition does not restrict your rights when an item arrives damaged, defective, incorrect, contaminated, or materially different from its product description.

2. Product-Specific Return Conditions

Different disposable products require different considerations. Please review the following guidelines before submitting a return request.

Disposable paper cups

Paper cups are intended for convenient beverage service. For a voluntary change-of-mind return, the package should remain unopened, clean, dry, and undamaged. Opened packages or cups that have been removed for use generally cannot be returned simply because the customer changes their mind.

If the cups arrive crushed, wet, contaminated, defective, or substantially different from the product ordered, please contact us for assistance.

Disposable placemats

Placemats are intended to provide a convenient surface layer for dining tables and food-service settings. Voluntary returns generally require the original package to remain unopened and the placemats to be unused, clean, and free from stains, tears, or moisture damage.

If the product arrives with missing pieces, printing or manufacturing defects, or damage that materially affects its intended use, please contact our team.

Disposable tablecloths

For a voluntary return, disposable tablecloth packages should remain unopened and in their original condition. Tablecloths that have been unfolded for use, stained, torn, cut, or exposed to food, liquids, or other contaminants generally cannot be accepted as change-of-mind returns.

If a tablecloth arrives damaged, incorrectly sized compared with its stated specifications, or materially different from the listing, please contact us so we can review the matter.

3. How to Start a Return

Please contact us before sending any merchandise back.

Return and customer service email: [email protected]

To help us review your request, include:

  1. Your order number.

  2. The name of the product you wish to return.

  3. The quantity involved.

  4. The reason for the return.

  5. Clear photographs if the product is damaged, defective, incorrect, or otherwise problematic.

Our customer service team will review the information and explain whether the item qualifies for a return, replacement, or refund.

Please wait for return instructions before shipping anything. Packages sent without prior authorization may be delayed or difficult to identify.

4. Return Address

The business and designated return address provided for Bold Sort Supply is:

DS, LLC
6420 Lake Worth Road
Lake Worth, FL 33463
United States

Please confirm the return instructions with our team before mailing merchandise to this address.

We recommend using a trackable shipping service and retaining the shipment receipt until the return has been received and resolved.

5. Return Shipping Costs

For voluntary change-of-mind returns, including situations where a customer orders the wrong quantity, no longer needs the products, or changes their preference, the customer is generally responsible for return shipping costs.

If the return is due to our error, or the merchandise arrives damaged, defective, incorrect, or materially inconsistent with its description, contact us before arranging shipment. We will review the circumstances and determine an appropriate resolution in accordance with applicable law.

Original shipping charges, if any, will be handled according to the reason for the return and applicable legal requirements.

6. Damaged, Defective, or Incorrect Merchandise

We want customers to receive disposable dining supplies that are suitable for their intended use. If an order arrives with crushed cups, torn placemats, damaged tablecloths, missing quantities, or another material problem, please let us know.

When reporting an issue, provide:

  • Your order number.

  • A description of the problem.

  • Photographs of the affected product.

  • Photographs of the outer package and shipping materials, if damaged.

Please do not use products that appear contaminated or unsuitable for their intended food-service purpose.

After reviewing the issue, we may offer an appropriate solution, which could include a replacement, refund, partial refund, or another remedy required by applicable law.

We will not require customers to accept store credit instead of a refund or other remedy where applicable law requires a different outcome.

7. Refund Review and Processing

Once an eligible return is received, we will review the merchandise and notify you of the result.

For approved voluntary returns, refunds are generally submitted to the original payment method within 5–10 business days after approval. The time it takes for the credit to appear in your account may depend on your bank, card issuer, or payment provider.

The refund amount will be based on the actual amount paid for the eligible merchandise and any applicable adjustments permitted by law.

For orders cancelled because merchandise cannot be shipped, or for other situations in which a refund is legally required, we will follow the applicable refund requirements and time limits.

A refund required by law will not be replaced with a gift card, voucher, or store credit unless the customer freely agrees and applicable law permits that arrangement.

8. Exchanges and Replacements

If you receive the wrong product or a product that is damaged or defective, contact us to discuss a replacement or other suitable solution.

For a voluntary preference change, such as choosing a different design, package quantity, or style, an exchange may be possible depending on available inventory.

If a direct exchange cannot be arranged, our team may explain the return-and-repurchase process.

Any replacement or exchange arrangement will be confirmed with you before it is processed.

9. Order Cancellation

If you need to cancel an order, contact us as soon as possible at [email protected].

We will make reasonable efforts to stop an order that has not entered fulfillment or shipment. Once an order has been processed or handed to a carrier, cancellation may no longer be possible.

If the merchandise has already shipped, you may contact us about the applicable return process after delivery.

If we cannot ship within the time stated or otherwise required by applicable law, we will provide the required delay and cancellation options. Customers will retain the right to cancel and receive a refund when required by law.

10. Promotional Orders and Discounts

If an order was purchased using a promotional code, discount, or special offer, an approved refund will generally be calculated using the amount actually paid for the returned products.

For promotions that depend on purchasing multiple products or meeting a minimum order value, a partial return may affect the promotional discount. Any adjustment will be explained before the refund is finalized and will be handled in accordance with applicable law.

11. Circumstances That May Prevent a Voluntary Return

A change-of-mind return may be declined when:

  • The product package has been opened or the disposable products have been used.

  • The merchandise has been exposed to food, liquids, stains, or contaminants.

  • The products are missing quantities or components because of use or handling after delivery.

  • The merchandise has been damaged after delivery through misuse or improper storage.

  • The return request is submitted outside the stated return period, unless an applicable legal right provides otherwise.

These limitations apply only to voluntary change-of-mind returns. They do not remove remedies that may be available for defective, damaged, incorrect, unsafe, or misdescribed merchandise.

12. Questions About Returns

For help with a return, refund, cancellation, or replacement, please contact:

DS, LLC
Attn: Jessica Benavides
6420 Lake Worth Road
Lake Worth, FL 33463
United States
Email: [email protected]
Website: https://www.boldsortsupply.shop/

13. Applicable Law

This Policy is intended to operate in accordance with applicable federal laws of the United States and the laws of the State of Florida.

Nothing in this Policy is intended to waive, reduce, or restrict a consumer right or remedy that cannot legally be excluded or limited. Where mandatory law provides greater protection than this Policy, the applicable legal requirement will prevail.

14. Policy Updates

We may revise this Policy to reflect changes in our products, fulfillment arrangements, customer service procedures, or legal obligations.

The latest version will be published on our website with its updated effective date.

Thank you for choosing Bold Sort Supply. We appreciate your business and want every purchase to make preparing, serving, and enjoying a meal a little easier.